An excellent customer service is what the SIGECAR project allows to achieve.
This project consists in the development of an automatic tool that, in a preliminary phase of the service process, identifies positive and negative reactions from the client, from the waiting phase to the contact with the employee, through the analysis of the client's nonverbal language.
SIGECAR can signal emotional reactions, expressed through gestures, movements or alterations of the voice of the client, allowing to evaluate positively or negatively his experience within a commercial space or service.
With a real-time evaluation of the users' experience in a commercial space, it will be possible to intervene in preliminary phases of customer contact, improving the entire customer service experience.
The SIGECAR project enables to:
Financing: NORTE-01-0247-FEDER-011266, Regional OP Norte